Q: How do I register a trip online?

A: Download these easy to follow instructions.

Q: Where do I pay online for a registered trip?

A: Here is the link: Pay for an enrolled trip by CREDIT CARD

 

Q: How to use remaining/unused days? (Days must be used within one (1) year of first use)

A: Each trip must be registered with the Member’s ID Number to activate the MTA travel benefit and use any remaining/unused days. An invoice displaying any remaining days and an ID card displaying the member’s name, ID # and travel dates will be emailed to the Church/Organization/Individual contact person

Q: How do I contact the Missionary Travel Association when medical help is needed on the mission field?

A: Members can call the Missionary Travel Association medical assistance center 24 hours a day 365 days a year by dialing 352-678-5885. Ask for Medical Assistance. When calling please have the following information:

  • Member’s [patient] name and membership ID number.

  • Patient’s Date of Birth.

  • Passport Number, Expiration, and exact spelling of Name on Passport

  • Caller’s Name, location, and contact number.

  • Location of Patient.

  • Patient Condition.

  • Hospital/Clinic telephone number.Attending

  • Physician contact number and availability.

  • Important contact information for messages for family or travel group.

 

Q: Can I register a trip offline?

A: Download and fill out this Excel Registration Form and email to our office.

 

Q: How do I submit a claim?

A: Download the instructions and fill out a Claim Form. You may want to review the Evidence of Benefits prior to submitting the form.

 

Q:  Can I add members to the list of a registered trip?

A: Yes, you will be creating a new and separate registration on the MTA registration page:

  • Use your COI’s ID Number

  • Create a DIFFERENT team name (i.e. You can add “team 2” to the original name).

  • Register the member[s] needing coverage

  • You will be issued a separate invoice and necessary ID cards for the member[s]

Q: Can I remove members from a registered trip prior to departure?

A: Yes, to remove members from a registered mission trip prior to departure date:

  • Send your request to MTAservices@missionarytravelassociation.com

  • The member[s] will be removed from the registered trip.

  • The removed member[s] ID cards and travel coverage for the registered trip will no longer be valid.

  • You will be issued an adjusted invoice.

  • If there is a refund due, MTA will refund the credit card used for payment or if paid by check, you’ll receive a refund check.